Refund Policy

You can request a return after receiving your item. Contact us to find out the conditions that apply.

Returns

Eligibility for Returns

To qualify for a return, your item must be in the same condition as when you received it—unworn or unused, with tags attached, and in its original packaging. You will also need to provide the receipt or proof of purchase.

To initiate a return, please contact us.

If your return request is approved, we will send you a return shipping label and instructions on how and where to send your package. Items returned to us without first requesting a return will not be accepted.

If you have any questions about returns, feel free to contact us.

Damages and Issues

Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you received the wrong item. We will evaluate the issue and work to resolve it promptly.

Exceptions / Non-Returnable Items

Certain types of items are non-returnable, including:

  • ❌ Perishable goods (food, flowers, plants)
  • ❌ Custom products (special orders, personalized items)
  • ❌ Personal care items (beauty products)
  • ❌ Hazardous materials, flammable liquids, or gases
  • ❌ Sale items and gift cards

Please contact us if you have questions or concerns about a specific item.

Exchanges

The quickest way to ensure you receive the item you want is to return the item you have. Once the return is accepted, make a separate purchase for the new item.

Right of withdrawal

Depending on the law that applies to your order, you may have a right to cancel or return it. Your item must be in the same condition as when you received it, unused and in its original packaging, with the receipt or proof of purchase.

Refunds

We will notify you once we have received and inspected your return, and inform you if the refund has been approved. If approved, the refund will be made to your original payment method.

1

Refund processed to your payment method

2

Bank processing time may apply

If you have not received your refund some time after your return was approved, please contact us.